To request deletion of your MA5 Connect account and associated data, contact MA5 Performance at mike@ma5performance.com. Include the name and email address associated with your MA5 account so we can identify your account and verify your request.

Do not send your password, payment card number, or detailed health information by email. MA5 may contact you for additional information needed to verify that the request comes from the account holder or an authorized parent or guardian.

When MA5 removes an account from active use, access to MA5 Connect and the MA5 member hub is disabled and the account no longer appears in the active client directory.

The current account-removal process does not automatically erase the account profile, authentication account, or associated records. It is an access-removal and archival step, not automatic deletion of all stored data.

The following information is retained when an account is removed from active use unless MA5 separately processes a verified data-deletion request:

• Account and profile information, including the name, email address, phone number, and account history.
• Completed workouts imported from Apple Health or Health Connect, including available workout metrics and source information.
• Membership, booking, attendance, session-credit, and product-assignment history.
• Training programs, workout assignments, completion history, goals, and other coaching records.
• Messages, notifications, community activity, and uploaded member content.
• Waiver acceptance records and billing, transaction, payment, invoice, subscription, and refund references.

If you want imported Apple Health or Health Connect workouts or other specific information deleted, identify that information in your request. MA5 will review the verified request separately from ordinary account removal and confirm what was deleted and what was retained.

Waiver acceptance records are kept as a permanent record of what was agreed and when. Transaction, payment, invoice, and refund records may be retained for business, accounting, legal, or recordkeeping purposes.

The current system does not specify a fixed automatic deletion period for other archived account and service-history records. MA5 will identify any records retained after reviewing your request.

You can withdraw MA5 Connect access to Apple Health or Health Connect at any time in your device settings. Withdrawing access stops new workout imports but does not delete workouts already imported into MA5.

MA5 Connect has read-only access and does not delete or change records stored in Apple Health or Health Connect on your device. Your deletion request applies to copies previously imported into MA5.