Skip to content
MA5 Performance logoMA5 Performance

Effective August 16, 2026

Terms and Conditions

These terms cover the MA5 Performance website, the MA5 member hub, and the MA5 Connect app.

These terms

These terms apply when you use the MA5 Performance website, the MA5 member hub, or the MA5 Connect app, all operated by MA5 Fitness LLC. By using them, you agree to these terms. If you do not agree, please do not use them.

Separate agreements also apply to training itself, including the waivers you accept when you join and any membership or package terms given to you at the time of purchase. Where those conflict with these terms, those agreements govern the service they cover.

Member accounts

MA5 accounts are created by MA5 staff and issued by invitation. There is no public sign-up. Your account is for you alone — keep your password confidential and do not let anyone else use it. Tell us straight away if you think someone else has access.

Access to the member hub and MA5 Connect depends on having an active MA5 membership. We may suspend or end access if your membership ends, if payment is not made, or if these terms or the facility rules are broken.

Bookings, sessions, and credits

Sessions can be booked through the member hub or through the booking options we make available. Session credits, packages, and cancellation windows work as described at the time of purchase or booking. Late cancellations and missed sessions may use a credit.

Payments

Some payments are processed through Stripe, and MA5 also continues to use Mindbody for payment information and related operations. Information entered directly into either provider's service is handled under that provider's terms and privacy practices. Recurring memberships continue until cancelled and renew automatically for the period shown at purchase. Prices, taxes, and fees are those shown at the time you buy.

Apple Health and Health Connect in MA5 Connect

Connecting Apple Health is optional. If you connect it, MA5 Connect reads completed workouts and their metrics so that you and your coach can see your activity in MA5. The app only reads; it never writes to Apple Health. You can withdraw access at any time in iOS Settings.

Connecting Health Connect on Android is also optional and read-only. MA5 Connect reads completed exercise sessions and available heart-rate, active-calorie, distance, source-app, and device details. You can withdraw access at any time in Android Health Connect settings.

Activity figures come from your device and the apps that recorded them. They are useful for coaching, but they are estimates, and MA5 does not guarantee their accuracy.

Acceptable use

When using MA5 services, do not:

  • Post content that is unlawful, harassing, hateful, or infringes someone else's rights.
  • Upload photos or video of other members without their agreement.
  • Attempt to access another member's account or information.
  • Interfere with, probe, or disrupt the service or the systems behind it.
  • Copy or redistribute MA5 training programs, exercise content, or video outside your own personal use.

We may remove content or restrict access where these rules are broken.

Content you post

You keep ownership of what you post, including community posts and progress photos. You give MA5 permission to store and display that content in order to run the service — for example, showing your post to other members in the community, or your progress photos to your coach. Any use of your image in marketing is covered separately by the media release, which is optional.

Training and health

MA5 provides fitness coaching. Nothing in the website, the member hub, or MA5 Connect is medical advice, and the activity figures shown are not a medical or diagnostic assessment. Talk to a qualified healthcare professional before starting or changing a training programme, and stop and seek help if you feel unwell while training.

Availability and changes

We aim to keep the website and apps available, but we do not guarantee uninterrupted access, and features may change over time. We may update these terms; when we do, we will change the effective date at the top of this page, and significant changes will be communicated to members.

Contact

Questions about these terms can be sent to mike@ma5performance.com, or by post to MA5 Fitness LLC, 8441 Kingston St, Avon, IN 46123.

Book Now